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Conversational Intelligence

05
May
Conversational Intelligence  ·  Customer Conversations  ·  Customer Success  ·  Sales
The Power of Customer Data: Leveraging Insights to Drive Growth

Understanding Customer Data and Leveraging Them for Growth

Customer insight is a powerful tool that allows businesses to understand what their customers want and need. By analyzing customer data from various sources, including customer calls, businesses can answer key questions about product development, marketing, and overall customer satisfaction.

Gathering Customer Data in the Digital Age

In today’s world, businesses have numerous touchpoints for gathering customer data. From customer feedback to CRM software, there are many opportunities for businesses to collect and analyze customer insights. Even AI-enabled sales engagement platforms like Zipteams can be helpful in gathering and interpreting customer data.

Leveraging Customer Call Data for Success

There are several ways businesses can use customer call data to drive growth. One of the most important is to reduce customer churn by understanding why customers are leaving and making necessary adjustments to improve retention. Additionally, businesses can increase customer lifetime value by identifying opportunities to upsell or cross-sell to existing customers. By creating a customized customer journey that meets specific customer needs and preferences, businesses can further enhance customer satisfaction and loyalty. Finally, customer data can inform product development efforts, as businesses identify opportunities to improve existing products or create new products that will meet customer needs.

Using Zipteams to Streamline Data Analysis and Maximize Results

Zipteams is an AI-enabled sales engagement platform that can help businesses gain valuable insights into their customers and use those insights to make informed decisions that drive success. With Zipteams, businesses can better analyze and interpret customer data to inform their sales and marketing efforts, improve the customer journey, and inform product development. Particularly useful for reducing customer churn and increasing customer lifetime value, Zipteams is a powerful tool for businesses looking to leverage customer data and drive greater closures.

Integrations like never before:

With the increasing competition in the sales industry, sales teams need to have access to the best tools and technologies to stay ahead of the game. At Zipteams, we understand this need and have integrated our platform with leading calling software and sales hubs such as HubSpot. This integration allows sales teams to leverage the insights gained from our platform into actionable strategies that can drive unprecedented growth.

By using our platform in conjunction with HubSpot, sales teams can easily access important customer data and insights from both sources. This allows them to create personalized and effective sales strategies based on real-time information, improving their chances of closing deals and building strong customer relationships.

By analyzing and using customer call data strategically, businesses can create a truly unparalleled customer experience and stand out in a competitive marketplace. With the right customer data in hand, businesses can reduce customer churn, increase customer lifetime value, optimize the customer journey, and inform product development. When used effectively, customer call data is a valuable asset for businesses looking to drive growth and improve customer satisfaction.

by Rida


29
Dec
Conversational Intelligence
Maximizing Data Security and Ethical AI Use at Zipteams: Our Proven Methods for Ensuring Transparency and Dependability

At Zipteams, we are committed to providing our users with the highest quality artificial intelligence (AI) technology. As such, we take a rigorous approach to testing and ensuring the transparency, ethical usage, and dependency of our AI. In this technical article, we will delve deeper into these issues and discuss in detail how we work to provide context and transparency on data security for end-users, how our AI arrives at the recommendations and conclusions it provides within our product, and how we keep user data secure and private.

Data Security:

First, let’s start with the issue of data security. At Zipteams, we understand that our users may have concerns about how their data is being used and protected. To address this, we have implemented a number of measures to ensure that user data is kept secure and private.

One key aspect of our data security efforts is the use of strong encryption protocols. These protocols help protect user data from unauthorized access or tampering and are essential for ensuring the security and privacy of our users’ data. We use a variety of encryption algorithms, including AES and RSA to ensure that user data is secure and can only be accessed by authorized parties.

In addition to these technical measures, we also have a number of policies and procedures in place to ensure that user data is handled responsibly and in accordance with best practices. For example, we have implemented strict access controls to ensure that only authorized personnel can access user data, and we regularly audit our systems to identify and address any potential vulnerabilities. We actively focus on monitoring and maintaining our data security measures, and we work with third-party security experts to ensure that our security measures are up-to-date and effective.

But security is not just about technical measures. It is also about providing our users with the information and resources they need to understand how their data is being used and how they can control their data and privacy settings.

Transparency:

In addition to these technical and policy-based measures, we also believe that transparency is an essential component of data security. As such, we strive to provide our users with as much information as possible about how their data is being used and to give them the tools they need to control their data and privacy settings.

To this end, we have implemented a number of resources and documentation to help our users understand how their data is being used. For example, we have detailed privacy policies that outline exactly how we collect, use, and share user data, and we provide clear and concise language in our user agreements that explains how our AI works and how it uses user data. We also have a dedicated customer support team that is available to answer any questions or concerns our users may have about their data and privacy.

Data Privacy:

We also recognize that data privacy and security can be complex issues and that different users may have different concerns and needs. As such, we have implemented a number of customization options that allow users to tailor their privacy and security settings to meet their specific needs. For example, users can choose to opt-out of certain data collection and sharing practices or limit the types of data that are collected and shared. These customization options give our users greater control over their data and help to ensure that their data is used in a way that aligns with their values and preferences.

Zipteams’ Approach to AI Recommendation Processes:

Now let’s move on to the issue of how our AI arrives at the recommendations and conclusions it provides within our product. At Zipteams, we believe that it is important for our users to understand the process by which our AI arrives at its recommendations and conclusions. This is not only important for ensuring the transparency and accountability of our AI, but it also helps to build trust and confidence in our technology.

To provide our users with this understanding, we have implemented a number of measures to ensure that the recommendations and conclusions provided by our AI are clear, accurate, and transparent. For example, we use techniques such as data cleansing and bias mitigation to ensure that our AI is working with high-quality, representative data that is free from biases or errors. We also regularly test and validate our AI to ensure that it is providing accurate and reliable recommendations and conclusions.

But understanding how our AI works is also not just about technical measures. It is also about providing our users with the resources and documentation they need to understand the processes and algorithms behind our AI. To this end. We also have a dedicated team of AI experts who are available to answer any questions or concerns our users may have about our AI and its processes.

Finally, we recognize that dependency on our AI technology can be a complex and sensitive issue. While we believe that our AI provides a valuable service to our users, we also understand that it is important to minimize dependency on our platform and to ensure that our users have the tools and resources they need to succeed without relying solely on our AI.

To this end, we have implemented a number of measures to minimize dependency on our platform. For example, we provide a range of customization options that allow users to tailor our AI to meet their specific needs and goals which we call “Hyper-Local AI”. We also work closely with our users to understand their unique challenges and needs, and to provide them with the tools and resources they need to succeed.

Conclusion:

In addition to these measures, we also believe that it is important to collaborate with experts in AI ethics and to ensure that our AI is being used ethically and responsibly. To this end, we work with leading experts in the field of AI ethics to ensure that our AI is aligned with the highest ethical standards and principles. We also have to monitor and evaluating of the ethical implications of our AI, and for ensuring that it is being used in a way that is consistent with our values and commitments.

Finally, we believe that it is important to be transparent about our AI and its processes and to provide our users with the resources they need to understand how it works. To this end, we have implemented a number of resources and documentation that provide detailed explanations of how our AI works, and we work closely with our users to ensure that they have the knowledge and understanding they need to use our AI effectively.

In conclusion, at Zipteams, we take a rigorous approach to testing and ensuring the transparency, ethical usage, and dependency of our AI. Through a combination of technical measures, policy-based approaches, and resources and documentation, we work to provide our users with the highest quality AI technology, while also ensuring that their data is kept secure and private and that our AI is being used ethically and responsibly. By taking these steps, we hope to build trust and confidence in our technology and provide our users with the tools and resources they need to succeed.

by Rida


13
Dec
Conversational Intelligence
What is Conversational AI?: How is Zipteams Transforming Customer Interactions and Revolutionizing Sales

In today’s business world, conversational AI has become an integral part of the customer experience. But what exactly is conversational AI, and how is it being used in the meeting room?

Conversational AI is the use of natural language processing and machine learning algorithms to enable computers to engage in human-like conversations with users. This technology allows organizations to automate customer interactions and provide personalized responses to common questions, freeing up human agents to handle more complex inquiries.

Key Challenges with Conversational AI: 

One of the key challenges in implementing conversational AI is building trust with users. In order for customers to trust the recommendations and conclusions provided by the AI within a product, it’s important for them to understand how the AI arrives at these decisions. At Zipteams, we prioritize transparency in our conversational AI technology, providing users with clear explanations of the algorithms and data inputs that drive the AI’s recommendations.

We are also constantly testing the sanctity of our AI technology to ensure that it is accurate and reliable. This includes conducting thorough internal and external evaluations of our algorithms and data sets, as well as regularly soliciting feedback from customers to ensure that our AI is meeting their needs and expectations.

Contextual Customer Intelligence:

In addition to our conversational AI technology, Zipteams also offers a range of AI-powered assistive features to enhance the customer experience. This includes our ml-powered meeting rooms, which provide real-time insights and recommendations to sales teams during customer interactions. Our meeting widget allows customers to engage with sales teams directly on a company’s website or landing page, and our moment-in-need nudges provide AI-powered recommendations to help teams make sure they don’t miss any follow-up opportunities or customer purchase intents.

In order to continue providing the best possible customer experience, Zipteams is constantly working to improve and expand our AI technology. We are constantly researching and implementing new algorithms and data sets to improve the accuracy and responsiveness of our conversational AI.

One of the key areas we are focusing on is the use of contextual customer intelligence to better understand and serve our customers. By analyzing customer data and interactions, our AI technology can provide personalized recommendations and suggestions that are tailored to each customer’s needs and preferences. This allows us to provide a more seamless and efficient customer experience, while also improving our sales teams’ ability to convert leads into customers.

Integrating AI in Customer journeys:

Another area we are focused on is the integration of our AI technology into the customer journey. Our website widget and meeting rooms allow sales teams to engage with customers at critical moments in the buying process, providing them with the information and support they need to make a purchase decision. By providing this support in real time, we are able to improve conversion rates and drive growth for our clients.

Overall, Zipteams is committed to leveraging the latest AI technology to provide the best possible customer experience and drive growth for our clients. By continuously improving and expanding our technology, we are helping sales teams across a range of industries to better understand and serve their customers.

by Rida


08
Dec
Conversational Intelligence  ·  Customer Conversations  ·  Sales technology  ·  Virtual sales  ·  Virtual selling
How Conversational Intelligence Can Boost Your Sales

Conversational Intelligence: The Key to Understanding and Personalizing Customer Interactions

Conversational intelligence is an incredibly valuable asset when it comes to engaging with customers and gaining valuable customer insights. By leveraging conversational intelligence, businesses can improve customer interactions by personalizing their approach and tailoring it to each individual customer. This can lead to increased customer satisfaction and loyalty, which can help businesses grow and thrive.

One key way that conversational intelligence can help with customer conversations is by allowing businesses to analyze customer interactions to better understand their needs and preferences. This can help businesses to personalize their approach to each customer, providing a better experience and improving customer satisfaction.

In addition to improving customer interactions, conversational intelligence can also help businesses to gain valuable customer insights. By analyzing customer data, businesses can better understand their customers’ behaviors, preferences, and needs, which can help them to develop better products and services, as well as more effective marketing strategies.

Conversational Intelligence Software

With customers’ calls constantly trickling in, it becomes a huge challenge for a sales team to access and manage asymmetric knowledge sources while continuing the meetings or calls with the customers.

Without a robust and reliable system and support, it is almost like sending your sales team on a mission without a roadmap. Should you expect them to come back victorious? Won’t it be daydreaming?

This is the scenario where customer intelligence software makes a worthy mention. It is an automated system that successfully integrates machine learning and artificial intelligence.

So, ready to take a tour with Zipteams about how it can help your sales department with its AI-driven conversational intelligence platform? Let’s get started.

It Helps Understand Your Customers

Your brand is what your customers think about it. They are the biggest assets and driving force for your brand. Hence, vague information is as bad as misinformation. It leaves many loopholes for misinterpretation and so, won’t bode well for your business over time. You should present and promote a crystal clear image of your business so that customers get the true picture of it.

Zipteams’ conversational intelligence tool helps you understand customers’ likes, dislikes, demands, dreams, and desires and how much your brand name means to them. Conversational intelligence makes your customers transparent to you. The canvas is no longer blank; it has got all the details that your sales reps can incorporate into their strategy. You can record calls, rewind calls, review conversations, identify issues, make corrections in sales pitch and approach, train sales representatives, and build a measurable sales strategy that delivers.

A company constantly driven by the goal of ensuring improved customer interaction and satisfaction can only go north in terms of excellence, profit, and reputation.

Data-Backed Monitoring and Feedback

Conversational intelligence technologies let team leaders evaluate customer rep interactions and offer better team feedback, which in turn helps sales teams improve and grow.

Zipteams’ conversational intelligence tools offer real-time analysis and transcription, helping you recognize expensive errors as soon as they occur. These benefits minimize risks and damages and earn your brand a spike in sales.

Seamless Sales Team Coaching

Conversational intelligence tools are more than call recording. They are analytical tools that help you spot positive and negative points in your team’s sales speech and also understand the pain points from customer interaction.

When you know your sales reps’ fault lines, it becomes easier to restructure the sales approach through partial or complete changes in sales scripts and pitches. Zipteams always makes room for improvement via its conversational intelligence software platform. It simplifies your sales team’s training and coaching journey.

by Rida


06
Dec
Conversational Intelligence
The Approach to Conversational AI for Early-Stage Teams

Transforming Sales Enablement with Conversational AI

Conversational AI and Sales Enablement as a problem statement is what we are tackling at Zipteams. Getting started in the sphere of conversational intelligence poses some crucial roadblocks. The primary one, in our experience, was the sheer variety of data that flows into our systems.

Initially, we approached every use case from a perfectionist’s point of view. We started applying state-of-the-art algorithms and models to the entire bulk of calls taking place in our digital meeting rooms. We imagined that this would ensure that we let nothing slip through the cracks.

This posed 3 major issues:

1. Risk of a very high spend when using some off-the-shelf models for various downstream inference tasks

2. Handling noise and edge cases was difficult in situations where we had to build models from scratch because a significantly larger training dataset (with negative sampling) was required

3. Long Inference time in certain use cases

We realized that most of the insights or information worth indexing came from a tiny subset of a conversation when compared to the entire duration of the call. Therefore, we adopted a different processing style to combat the issues we faced above.

1. We built a lightweight monitoring engine that focuses on quickly (read: VERY quickly) identifying “interesting” moments from a call in real-time. We do this with a combination of age-old techniques (E.g. Regex, NER, tokenization, POS tagging, etc.) as well as some low-latency inference models deployed at the nodes through which the call session is being managed i.e. the audio-video bridges.

2. Once an “interesting” moment is captured, we asynchronously push it to our secondary inference layer that hosts some larger use-case-specific high-latency models, which weed out the false positives.

This approach has now put us in a position to tackle some complex use cases in real-time and have the analysis ready without any post-processing requirements.

Although this AI engineering paradigm has existed for a while, we’re seeing the vast potential for its use in the conversational AI space, especially in some high-cost processing stages, such as speech-to-text engines.

by Rida


02
Dec
Conversational Intelligence  ·  Customer Conversations  ·  Inside sales  ·  Sales Teams  ·  Sales technology
Why is Conversational Intelligence Software the Future of Inside Sales Teams

Conversational Intelligence Software enables sales teams to obtain and manage real-time valuable customer insights through AI-driven powerful conversational intelligence tools that will go a long way to solve customer issues and strike deals more quickly without any room for error.

Conversational Intelligence is a new-age key to unlocking the possibility of success for your sales and customer care team.

Conversational Intelligence Software address Customer Churn Problems

Failed acquisition, also called customer attention or customer churn, happens due to sales representatives’ repeated failure to recognize the issues in time.

Unlike existing business tools (for example, CRM), AI-guided conversational intelligence tells the whole story of what went wrong by identifying the words and phrases which were red flags to clients. This will help the team develop the right strategy to increase customer retention and reduce churn.

Increase Revenues

Conversational intelligence software helps your sales team stay proactive and engaged on customer calls without having to pay attention to what is going on in the background. The team can rewind customer calls at their convenient time and identify key moments in interactions.

AI-enabled software can analyze keywords, phrases, sentiments, and emotions, thereby offering a deep insight into the picture of customers’ purchase decisions and destinations. Information is the elixir that can help you convert opportunities into successful deals and it will certainly cause a spike in revenues.

Provides Necessary Training

In the real world, sales managers can’t listen to every call, especially when each has to deal with over a hundred calls daily. But an incisive analysis of these calls helps to identify what worked and what went wrong, which could be utilized for training your sales team.

By utilizing Conversational Intelligence Software, sales teams can receive a powerful boost in their training and coaching efforts. The software provides real-time insights into customer needs, allowing for the creation of targeted sales strategies and customized training programs. With this comprehensive understanding of customer behavior, your sales team can be equipped with the skills and knowledge necessary to close more deals and drive greater success for your business.

Conversational Intelligence Software gauges and acts on Slippery Opportunities

It is not easy to identify if a prospect is upbeat or upset on a call, especially when sales reps are busy juggling many hats in the background. Call intelligence explores automation, machine learning, and AI to identify the issues under the bonnet.

By identifying what is benefitting the customer and rectifying what is bothering him/her in real-time, you can send a message that your team is focused on fixing customer issues right then and there.

Deliver Top-Notch Customer Experience

Today’s prospects have many touchpoints to gather information. They want their favorite brands to subscribe more to their needs and expectations. Hence, no brand can afford to rest on its laurels, and a constant effort to give more drives them always.

Staying informed is the key to delivering top-notch customer experience. Conversational intelligence tools are sales enablers. They are your sales reps with relevant data and help them decide and work smartly in real-time. All these culminate in a superior customer experience and raise a new bar for excellence every single time.

Get ahead of the rest and be part of the sales teams of the future with Zipteams.

by Rida


01
Dec
Conversational Intelligence  ·  CRM  ·  Sales technology
Supercharging Your CRM Data with Zipteams!

CRM Data enrichment refers to the process of adding more information, insights, and value to the data stored in a customer relationship management (CRM) system. Artificial Intelligence (AI) is playing a crucial role in this process by providing advanced tools and techniques to automate and enhance the data enrichment process. AI can analyze vast amounts of data, identify patterns, and provide more accurate and up-to-date information, making it easier for sales and marketing teams to understand their customers and make better decisions. With AI-powered CRM data enrichment, businesses can improve customer engagement and drive better business outcomes.

What is CRM?

CRM refers to a technology that allows the sales team to develop and manage their customer relationships and interactions more effectively. CRM is now integral to the strategic approach adopted by a sales team committed to offering high-quality customer experience. According to a current report, nearly 82% of organizations use CRMs to report their sales.

How Can Zipteams’ CRM Solutions Enrich Your CRM Data?

Zipteams’ CRM solution allows you to stay focused on forging and fostering a business relationship with people including customers, suppliers, vendors, and everyone who you have to deal with at any stage of your ‘production and promotion’ cycle by collecting and assessing data through their conversational intelligence software. This software platform can accurately figure out the pain points in customers’ voices, tones, and level of engagement in the conversation and find out ways to address these so that it could work towards improving and managing the existing relationship.

Zipteams’ CRM system understands the necessity of customization as every organization has specific needs and aspirations to be fulfilled. Instead of promoting a one-fits-all approach, Zipteams traces the loopholes in your existing relationship management system and finds a cure through its innovative and cutting-edge conversational intelligence with an eye on improving the bonding that will ultimately drive your company to success.

They improvise a CRM tool that works towards managing many fronts such as keeping a record of customer contact details, identifying sales opportunities, recording service requests, synchronizing data from third-party applications, and doing many more, which together form a robust central storage system, while making sure it is accessible to every authorized user.

It collects information from customers’ calls and conversation assessments scrutinizes both compliments and complaints about your products and service and stacks these data in safe storage. At the same time, the system ensures that data can be retrieved on demand.

CRM adoption is the biggest challenge for most businesses. Expectations are dynamic and customers’ behavior is not static either. Zipteams ensures that its CRM system is strategically integrated into your company’s dynamic needs and ambitions that reflect the changing business landscape and consumers’ behavioral patterns. Hence, their system is straightforward and intuitive in nature, letting your sales reps adopt it quickly and contribute to its further enrichment.

Though micro planning is important in keeping with the pace of evolving technology, changing customers’ behavior, and volatile market conditions, no company can script sustainable success without macro planning in alignment with its far-set vision. Zipteams’ CRM is a macro system that comprises several micro solutions, each of which works towards data collection, scrutiny, and assimilation through AI-driven conversational intelligence that helps you get telescopic and oceanic insights into customers’ minds. The better you understand your customers, the stronger the bond becomes!

The goal behind adopting CRM is to strengthen the business relationship and strike deals quickly. AI-enabled CRM integration on Zipteams’ platform streamlines the process of connecting to people and improves the relationship and your business profitability.

Experience the Power of Crystal-Clear Sales Pipelines with Zipteams’s Demo. Discover Data-Driven Insights that Unlock the Secrets of Effective Sales Communication. Identify Proven Strategies and Refine Your Approach for Maximum Impact

by Rida


28
Nov
Conversational Intelligence  ·  Customer Conversations  ·  Productivity  ·  Sales Teams  ·  Sales technology  ·  Virtual sales  ·  Virtual selling
Top 5 Black Friday — Cyber Monday Sales Technologies Deals to grab!

What are Sales Technologies?

Sales Technologies have been deemed highly effective by 94% of sales teams, according to LinkedIn’s State of Sales 2021 report. These tools have boosted their ability to complete deals, heighten client interaction, and close more sales. Sales teams are going beyond the conservative approach of engaging, prospecting, and forecasting.

This requires a dedicated host of Sales tools and Sales Technologies that can help sales teams and representatives work rather seamlessly. Acing at sales in the post-pandemic world has become even more intricate and complex.

It’s no longer about just cracking deals but also keeping customers engaged.

Here are the top deals running this Black Friday — Cyber Monday that sales teams should definitely get into their sales technologies stack.

1. Peppertype.ai

An AI-powered content generator that helps you generate engaging content. You can feed the AI with prompts as well as set the content type you’re aiming for and receive multiple alternatives and generate copies. The AI is trained to generate content that helps drive growth and conversation.

They have a limited-time 50% discount on their annual plan that you can avail of here: https://www.peppertype.ai/

2. Dripify.io

A multifunctional LinkedIn lead generation tool that helps sales teams automate prospecting and sets the sales to funnel for the rep. The tool also comes with a feature to create drip campaigns. The tool can also be integrated with Google Sheets, Salesforce, and major CRMs.

You can avail of a 25% discount using the coupon: BLACKFRIDAY25 on the checkout page.

3. LinkedFusion

LinkedFusion is a lead generation automation product for LinkedIn that is cloud-based. You may design outreach efforts using LinkedFusion in accordance with the demands of your market segment. To obtain insight into LinkedIn prospects, target different time zones, devote IP, and track analytics from several campaigns. Additionally, LinkedFusion interacts with Hubspot, Salesforce, Google Sheets, Zapier, Hubspot, and most CRMs.

An exclusive 40% discount is available through the Black Friday and Cyber Monday week: https://www.linkedfusion.io/black-friday-and-cyber-linkedin-automation-software-deal/

4. Lusha

A sales intelligence solution that enriches your data. Lusha can be accessed through their chrome extension or API as well as integrated. The application can access the prospect’s contact details and any company info effortlessly. The application comes with CRM, multiple integrations, bulk enrichment as well as a prospecting feature.

Their Pro & Premium plans are available at a 25% discount and can be accessed here: https://www.lusha.com/pricing/

5. Zipteams

A more adaptive and integrated sales engine, empowering internal sales teams to leverage artificial intelligence to accelerate growth, efficiency, and close sales execution gaps. Zipteams’s intelligent meeting rooms allow sales reps to schedule meetings through their Google calendars directly onto the platform, integrate CRMs, and get real-time AI-powered nudges for better engagement and conversion. The tool also provides interactive reports for managers to have more collaborative and smooth coaching and onboarding across the team.

Zipteams is running a limited-time deal where you can get their $199 Zip Start subscription free for a year if you sign up before December 31, 2022.
You should definitely not miss out on this one: https://zipteams.com/pricing/

by Rida


30
Sep
B2B Sales  ·  Conversational Intelligence  ·  Customer Conversations  ·  Inside sales  ·  Meeting rooms  ·  Sales Teams  ·  Sales technology  ·  Virtual selling
Try your next meeting on smart meeting rooms


Zipteams - Smart Meeting Rooms

Zipteams smart meeting rooms are built to make sure your meetings are highly productive and help you capture every important detail very easily. Try these features on your next meeting on Zipteams.

1. Snap Key Moments

Just capture any moment of the meeting with a single click. Smart meeting rooms will automatically capture the transcript and important keywords spoken in that key moments for your notes. 

2. Capture BANT automatically

Customers mention a lot of things on a call, which goes uncaptured. Now, Zipteams smart meeting rooms will ensure any discussion on their budgets, decision filters, needs, and timing urgencies (BANT) is captured automatically. 

3. Share conversations with anyone easily

Your smart meeting rooms will capture the full recording and shared screens that you can easily share with anyone 

Do try it for your next meeting at Zipteams. We would love to get your feedback or any suggestions at hello@zipteams.com

by Saanya George


23
Sep
Conversational Intelligence  ·  Inside sales  ·  Sales  ·  Sales technology  ·  Virtual sales  ·  Virtual selling
Conversational Intelligence Software for Improving Inside Sales Team Performance

For any business organization, the ultimate motive is to optimize its profit, and for that to happen, they focus on increasing sales. A sales leader can accomplish a wonderful job by improvising marketing strategies and leveraging marketing technology. The challenge is to outsmart others in planning and application and for that, staying up-to-date with modern trends and technology is strategically and statistically important. This is where Conversational Intelligence Software for Improving Inside Sales Team Performance comes into play.

Customer Conversational Intelligence Software

Technological advancement ushers you into a new era of customer engagement through intelligence software. Zipteams, with its artificial intelligence-embedded software, drives you to your goals in a simple and straightforward way.

Conversational intelligence software provides AI-based data-driven insights. It records, stores, and analyses data. This tool helps in effective sales communication. Though often used in sales, the tool has every making to benefit a large number of people from other professions, including consultants, job recruiters, engineers, marketers, and many others.

Conversation intelligence software is deployed to analyze texts or speeches by delivering data-driven insight into your business-oriented conversation with customers.

The software imbibes information and shares the same with CRMs, data analytics, ad exchanges or platforms, and different other niches of your business with a clearly outlined objective of improving real-time interaction between your inside sales teams and identified customers.

Regular conversation is a reality around your business. From micro assessment to macro analysis, the conversation is the fulcrum of your day-to-day business operations and decision-making. But the sales team and customer care service are in direct and daily touch with customers, more than any other wing of your business. Hence, most of your business-centric conversations happen at this level. It would be a pragmatic and profitable idea to capitalize on customer conversation through the deployment of conversational intelligence software.

The purpose of deploying conversation intelligence software is not to create a gold mine of information but to enable data filtration for your company’s optimum benefits.

Conversational Intelligence Software for Improving Inside Sales Team Performance

There are several ways Zipteams can help your inside sales representatives with its conversation intelligence software.

CRM Integration: If the conversation with customers is highly valued by your company, it should focus on CRM (Customer Relationship Management). CRM allows you to view and save leads but on the flip side, provides no clues to the reasons for non-convertible leads. Conversation intelligence integrated with CRM can generate feature-dense data to prompt actions beyond deciding whether to follow the lead.

Productivity Improvement: Taking and reviewing calls are time-consuming. On top of that, miscommunication and misinterpretation are very common while sharing information about customer conversations, especially when meetings go on for hours.

Conversation intelligence software allows your sales team to review previous calls through automated conversation transcribing. It provides data about workable facts and centralizes every bit of information for all to view.

Enhanced Customer Satisfaction: Customers want your sales team to hear and appreciate their opinions. With Zipteams’ software embedded into the system, it gets easier to pay attention to every individual voice, identify valuable opinions and turn these into information to be acted upon later.

With conversation intelligence software, you can give your customers a strong feeling that their opinions are assessed and valuable insights are appreciated and accommodated. It will make them happy and one always knows happy customers automatically drive sales growth.

by Rida




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