Using conversational intelligence, sales teams were able to identify the learners who have a higher propensity to take the course and follow up with them for closures.
All customer calls were analyzed to provide sales and customer success teams with upsell opportunities basis the needs & problem statements mentioned by the customers.
By enabling sales teams to connect with interested prospects instantly, the company was able to get more demos and increase its marketing ROI.
The sales enablement team at the company is using conversational intelligence to find funnel drop areas in qualification and closing.
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