Zipteams Conversational Intelligence Platform is an end-to-end platform for making video calls and storing audio recordings & indexed transcripts of all your business & customer conversations in one place. The AI engine of the platform provides intelligent features to make your conversations more engaging and provide growth insights. The license of the platform allows you to signup & use the platform for the prescribed number of seats and hours as per the contract.
Seats & Hours
The license of the platform is basis the number of seats and hours of calling in a month signed up for. There is no limit on the calling hours per seat and the platform allows for calling hours to be consumed across the seats. Calling hours are to be consumed monthly and expire every month. Standard rates apply as per contract for beyond the calling hours mentioned in the contract.
Indexed Conversation Topics
Conversation topics are the key topics spoken in the organisation’s conversations on a day-to-day basis. These topics are pre-configured at setup stage for the organisation. Zipteams Natural Language Processing (NLP) algorithms particularly focus on these topics to ensure that the indexed recordings, transcripts and intelligent nudges & recommendations are basis the accuracy of capturing these topics.
Audio Recordings
Audio recordings of all the conversations on Zipteams are available on the platform for users to listen to anytime from their desktop or mobile devices.
Nudges
Real-time nudges are intelligent recommendations which can be configured at the setup for the organisation. These nudges are automatically sent to the user when the related conversation topic is spoken in the conversation to help the users have more specific conversations.
Zipspaces
Zipspaces can be used to configure multiple teams within an organization. Each Zipspace can have their own specific conversation topics, nudges and access to recordings & transcripts at an admin/manager level.
