Zipteams Smart Meeting Rooms
Zipteams Smart Meeting Rooms is an end-to-end platform for making video calls and storing recordings & indexed transcripts of all your business & customer conversations in one place. The AI engine of the platform provides intelligent features to make your conversations more engaging and provide growth insights. The license of the platform allows you to signup & use the platform for the prescribed number of seats and hours as per the contract.
Seats & Minutes
The license of the platform is basis the number of minutes of meetings done on the platform in a month. There is no limit on the number of seats used and the platform allows for meeting minutes to be consumed across the seats. Meeting minutes are to be consumed monthly and expire every month. Standard rates apply as per contract for beyond the meeting minutes mentioned in the contract.
Indexed Conversation Topics
Conversation topics are the key topics spoken in the organisation’s conversations on a day-to-day basis. These topics are pre-configured at setup stage for the organisation. Zipteams Natural Language Processing (NLP) algorithms particularly focus on these topics to ensure that the indexed recordings, transcripts and intelligent nudges & recommendations are basis the accuracy of capturing these topics.
Audio recordings of all the conversations on Zipteams are available on the platform for users to listen to anytime from their desktop or mobile devices.
Video recordings of all the conversations on Zipteams are available on the platform for users to listen to anytime from their desktop or mobile devices.
Real-time nudges are intelligent recommendations which can be configured at the setup for the organisation. These nudges are automatically sent to the user when the related conversation topic is spoken in the conversation to help the users have more specific conversations.
Zipspaces can be used to configure multiple teams within an organization. Each Zipspace can have their own specific conversation topics, nudges and access to recordings & transcripts at an admin/manager level.
Website Meeting Widget
Zip Connect (Website Meeting Widget) allows integration of Zipteams smart meeting rooms on websites. Customers can interact with the agents directly on the website on meeting rooms using this widget.
Conversational Intelligence Dashboards
Analytics and dashboards on conversational intelligence includes analysis of all conversations done on Zipteams meeting room to provide insight into customers and sales tea members.